COVID-19 Update: May 26th
May 26, 2020
Dear Valued Patient,
We hope you and your families are safe and well during these challenging times. We are now accepting appointments for routine care. We have been open during this entire crisis for eye care emergencies and have had to privilege of serving your urgent needs. We were fortunate enough to have the resources and staff to be able to take care of our patients’ (and other offices’ patients) emergency eye care needs during this time.
We are slowly ramping up by adding hours and staff while practicing safe social distancing and following strict CDC protocols. We have spaced out our appointments so there are fewer people in the office at any one time. We are using masks at all times, following intense disinfection protocols, and have implemented new technology to reduce the patient’s time spent with any one person to decrease overall risk of exposure.
There are a few changes aside from everyone wearing masks in the office. We need to have all patients fill out an updated medical and insurance history form here prior to entering the office. Our staff will also be calling you to answer a few CDC recommended questions prior to your appointment. We are not attempting to inconvenience you; we just want to keep you safe and provide efficient care. Please call us if you require assistance with your forms or insurance cards. These documents need to be completed and submitted prior to your arrival.
When you arrive at our office, we will ask you to text or call us from the car. If not previously completed by phone, we will ask you questions about your reason for visit prior to you entering the office to limit your time in contact with others in our office. Unless the visit is for a minor, we will ask that only the patient enter the office at the time we are ready for you to be seen for your appointment.
We will continue to deliver your contact lenses and completed glasses orders to you at your car. If you need to have your glasses adjusted or see our optician when you pick them up, please schedule an appointment at 972-478-0550.
We will also have a modified process for purchasing glasses. The optician will take charge of the selection process as we follow strict sanitation of gallery eyewear. You will need to keep your mask on until the final selection process. Before your final decision, the optician will move to a safer distance and location and then you can remove your mask to see how the glasses look without your mask. We are trying to keep your time with the optician as short as possible to reduce overall risk. Please keep that in mind during the frame selection process.
We are doing our best to keep our staff and our patients safe but also still take care of our patients’ eye care needs. Thank you for patience and understanding while we work through these challenging times. We are happy to be getting back to work and are eager to serve you.
Stay safe and be well,
Dr. Clark & Staff at Frisco In Focus